Shipping & Delivery Policy

At Decantly.ma, we aim to deliver your orders quickly and safely across Morocco. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase from https://www.decantly.ma/.

By placing an order, you agree to the terms outlined below.

1. Shipping Areas

We currently deliver within Morocco only.

Delivery availability may vary depending on your location and courier service.

2. Order Processing Time

Orders are processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

* Estimated delivery times after shipment:

Major cities: 1–3 business days

Other regions: 2–5 business days

Delivery times are estimates and may vary due to weather, courier delays, or unforeseen circumstances.

4. Shipping Fees

Shipping fees are displayed at checkout before order confirmation.

Fees may vary depending on location, order size, or delivery method.

Any promotional free-shipping offers will be clearly stated on the website.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible locations.

Customers must ensure availability to receive and pay for the order at delivery.

Refusal of COD orders without valid reason may result in order restrictions for future purchases.

6. Delivery Issues

* If you experience any of the following issues, please contact us immediately:

Delayed delivery beyond the estimated timeframe

Missing or incomplete orders

Damaged packages upon arrival

Please report delivery issues within 48 hours of receiving your order.

7. Incorrect Address

Customers are responsible for providing accurate shipping information.

Decantly.ma is not responsible for delivery delays or losses caused by incorrect or incomplete addresses.

Additional shipping costs due to address errors may be charged to the customer.

8. Failed Deliveries

* If a delivery attempt fails due to customer unavailability or refusal:

The courier may attempt re-delivery

Additional fees may apply

Orders returned to us may be canceled or refunded according to our Refund & Return Policy

9. Contact Information

For shipping or delivery questions, please contact us:

Website: https://www.decantly.ma/

Email: contact@decantly.ma

Country: Morocco